Nova Logistics & Courier Service
Privacy policy
How we handle the personal information you give us through the Nova app and our shipping services.
Last updated: 7 October 2026
Who we are
Nova Logistics & Courier Service ships packages and barrels from the United States to Jamaica, and handles warehousing, customs clearance and doorstep delivery. You can reach us at admin@novashipja.com or on 876-478-5189 (call or WhatsApp). Nova Logistics & Courier Service is a business registered in Jamaica.
What we collect
- Account details — your name, email address, phone number and the password you set, plus the mailbox number we assign you.
- Addresses — the delivery addresses you save, and the warehouse address assigned to your account.
- Shipment information — tracking numbers, package descriptions, weights, declared values and the status history of each shipment.
- Pre-alert documents — the merchant invoices and receipts you upload so we can clear your package. These usually show what you bought, what you paid and who you bought it from.
- Customs information — details required by Jamaica Customs to clear your goods, which can include your Tax Registration Number (TRN) and a form of identification.
- Payment information — a record of invoices raised against your account and whether they are settled.
- Technical information — app version, device type and anonymous diagnostic data used to find and fix crashes.
Why we use it
To run your account and your shipments: receiving packages at our warehouse, matching them to you, clearing them through customs, quoting shipping costs, arranging delivery, raising invoices and keeping you updated on where your package is. We also use it to answer your questions and to meet our legal and customs obligations.
We do not sell your personal information, and we do not use it for advertising.
Payments
When you pay an invoice through the app, you are passed to our payment provider to enter your card details. Your full card number is handled by that provider and is not stored on our systems — we keep only the record of which invoice was paid, when, and for how much.
Who we share it with
- Jamaica Customs and our customs brokers — where required to clear your goods.
- Shipping and delivery partners — the carriers and drivers who move and deliver your packages.
- Our payment provider — to take payment for invoices.
- Service providers who help us operate — for example hosting and email, each bound to use the information only to provide that service to us.
We may also disclose information where the law requires it, or to establish or defend a legal claim.
Where your information is held
Because we ship from the United States to Jamaica, your information is handled in both countries. We take steps to make sure it is protected to the standard required by Jamaican law wherever it is held.
How long we keep it
We keep shipment, customs and invoice records for seven years, because customs and tax rules require it. Account details are kept while your account is open. If you close your account we delete your profile and saved addresses, but we must keep the customs and financial records for the period above.
Your rights
Under the Jamaica Data Protection Act you can ask us for a copy of the personal information we hold about you, ask us to correct anything that is wrong, ask us to delete information we no longer need, and object to certain uses of it.
Email admin@novashipja.com and we will respond within 30 days. We may need to confirm your identity first. If you are not satisfied with our response, you can complain to the Office of the Information Commissioner in Jamaica.
Closing your account
The app gives you two options, both from the Account screen:
- Deactivate — your account is switched off and you are signed out. Your shipment history is kept, so it can be reopened if you come back.
- Delete — your account is erased permanently. This cannot be undone.
Deleting removes your profile, saved addresses and login. Customs and financial records attached to shipments you have already made are kept for the seven years described above, because we are required to hold them. You can also ask us to close your account by emailing admin@novashipja.com from the address on your account.
Children
The Nova app and our services are intended for adults. We do not knowingly create accounts for, or collect information from, anyone under 18.
Security
Access to your information is restricted to staff who need it to do their job, data is encrypted in transit between the app and our systems, and uploaded documents are stored against your account rather than shared openly. No system is perfectly secure, but we take reasonable steps to protect what you give us.
Changes to this policy
If we change how we handle your information we will update this page and change the date at the top. Significant changes will be notified in the app.
Contact
Questions about this policy, or about your information, go to admin@novashipja.com or 876-478-5189.