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Facilities management · 2025
Scheduling platform for a 90-engineer field service team
Replaced a whiteboard-and-spreadsheet dispatch process with a live scheduling platform and an offline-capable engineer app.
- Client
- Facilities maintenance group
- Engagement
- 14 weeks · 3 engineers
- Services
- Custom web applications, Mobile apps
11 days
Cut from invoice turnaround
+18%
More jobs completed per engineer week
0
Paper job sheets remaining
The challenge
Jobs were allocated by phone each morning and recorded on paper. Nobody could say where an engineer was without calling them, and invoicing ran two weeks behind the work because job sheets arrived late or not at all.
What we did
Two weeks of discovery riding along with dispatchers and engineers to map the real process, not the documented one A scheduling board with drag-and-drop allocation, skills matching and live job status An offline-first mobile app so engineers can complete job sheets in mechanical rooms with no signal Photo capture, customer signature and automatic job-sheet PDF on completion A nightly sync into the existing accounting system so invoicing runs the same day