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Logistics · 2023
Driver app and live tracking for a regional courier
An offline-tolerant driver app with proof of delivery, plus customer-facing live tracking that stopped the "where is my parcel" calls.
- Client
- Same-day courier network
- Engagement
- 10 weeks · 2 engineers
- Services
- Mobile apps, Custom web applications
-68%
Inbound status calls
100%
Deliveries with digital proof
2 min
Average ETA accuracy
The challenge
Drivers phoned the office at each drop and proof of delivery was a photo sent over WhatsApp. Customers had no visibility, so the office fielded hundreds of status calls a week.
What we did
Route and manifest sync that survives patchy rural coverage Barcode scanning, photo and signature capture with queued upload Public tracking links with live ETA, shared by SMS on dispatch A control-room view of every vehicle and exception in real time
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